
Tues/Wed/Thurs
On the course for these three days.
Up early on Tuesday morning, still pondering about the loss of my wallet and Blackberry yesterday. The main thing on my mind is about the loss of my driving licence and the possible ID theft implications. Not much I can do about it though, so no point in worrying. If I suddenly find I’ve taken out bank loans in Nigeria or bought apartments in South America I’ll just have to deal with it at the time.
Breakfast at the Hilton is an eye-watering £17.95, so I do my best to get some sort of value for money, but even with my appetite that proves a challenge. As I said on Monday the hotel knocks spots off the one in Croydon, the breakfast is excellent, all of the staff are pleasant, bidding you a good morning at the slightest eye-contact and the set out is first class.
The hotel is directly opposite Canary Wharfe, and there is a ferry running across the river which seems to be used by commuters as well as hotel residents.
The other surprise is how busy the river is with fast catamarans running all day carrying people from past Greenwich in the south all the way up to Chelsea in the west.

It good to catch up with the rest of the delegates (there are 16 of us all told), and even better to hear that not only are we all still in jobs but that a couple have even managed to get themselves promoted.
This is the final third of the ‘Best to Lead’ course, and for the next three days we’ll be learning about strategic thinking and being creative. Should be a challenge for someone as practical as me.

Rather than giving a day-by-day account I’ll just pull out a few of the highlights (most of which will probably revolve around food).
A key test for any hotel hosting courses is the quality of the snacks at break time and the lunches. Whilst not wanting to labour the point (on the other hand why not?), the previous venue failed miserably on both counts. This time we had a choice of pastries and croissants at each break, and they were always there on time. Lunch was really good, with a selection of hot and cold offerings at a help yourself buffet, and desserts that really tested your resolve to only try one per sitting! The waiting staff were spot on (as they were at breakfast) with empty plates being smartly cleared away ready for the next course (if there is one thing that winds me up in hotels it’s when they ignore your empty plate and you have to rearrange the table to fit the next one on. It’s waiting 1-0-1, not rocket science – quick aside, what would rocket scientists say if something isn’t difficult “it IS rocket science”? Dunno.).
The first day of the course was all around the theory of strategy so by 5 o’clock the brain was pretty dead. The keen ones were planning to go over the river to sample the hedonistic delights of the new financial heart of London, with £22 to my name (and beer at £4 a pint) I decided to give it a miss and go for room service and the hotel bar (all charged to the wife’s credit card – only seems fair).
As I’m without the Blackberry I’m suffering from e-mail withdrawal syndrome, so I try and connect to the hotel wireless network to log into work. It only took 75 minutes to fight through the connections and the office security, which wasn’t the slowest ever, but was pretty close. One of life’s mysteries is why computers, which less face it are stupid things that just do as they are told, still manage to come up with multiple different ways of reacting to what you think are the same commands. Most of the first hour was spent trying to persuade it to connect to a network that was clearly visible and available. It then got bored and I was hooked up inside minutes!
Wednesday was the fun day. This is when the role players turn up and we have to work through some scenario or other. These guys are all professional actors who have to play a number of different characters and react to how we work. It gets really intense as you have a project to deliver, but at the same time remember you are there to learn stuff, and it is very easy for one to overshadow the other. One of the actors was at the previous two sessions and his ability to fly into a rage at the slightest provocation (if the role requires it) or to be the biggest charmer on the block had already passed into legend. This puts us all on edge as we have no idea what to expect over the next 6 hours. I volunteer to lead our team as there were a few things I wanted to test myself on, the rest have no objection so off we go.
This creativity stuff is really difficult when you are used to working in a structured environment. It’s one thing to say ‘think out of the box’, it’s something else to actually do it. I can see why I don’t work in marketing. The two role players behave themselves (or we just did a brilliant job of managing them), but there were a couple of curve balls to keep us on our toes. It’s full on pressure until just after 2.30 which left us 30 minutes for a rehearsal.
By the time we deliver our presentation at 3 o’clock I’m totally knackered. We’ve all pushed ourselves really hard, and we’re pretty happy with what we’ve achieved. Unfortunately the other team’s offering was chosen as the best, although it was a close decision.
After the wash-up session, I head back to my room with a thumping headache and collapse on the bed. Next thing I know it’s gone 8 o’clock. Probably a combination of the day’s activities and the legacy of Monday evening. Watched Chris Moyles discover he’s from a poor family and fall asleep.
Thursday is mostly about summing up what we have learned over the 9 days, with a few gentle exercises thrown in to get us thinking about what comes next. It’s interesting talking about career paths at the same time as you don’t know if your job is safe, but I guess that’s Banking in 2009 for you.
I had a hire car booked for between 2 and four, but because of the traffic he didn’t get to me until 4.30, by which time it was serious rush hour in SW London. As I might have mentioned previously I have the world’s worst sense of direction, so I asked the guy from the carhire company for the quickest route to the Rotherhithe tunnel (I had a set of instructions but I’d forgotten to print off the map that went with them! Doh!) and according to him it was turn right out of the hotel, keep going straight and you can’t miss it. Hmmm. From there, A13, A12 and M11, how hard can it be?
Ten minutes later I’m on the Jamaica Road, and pretty sure I’ve gone wrong! I’ve seen one fleeting sign pointing to the tunnel and then nothing. I keep going and then see the sign for the Congestion Charge and Tower Bridge. Seriously not good, as I know I should be well down river from the bridge. I turn into one of the side streets and head back the way I came. The downside is that half of London is heading in the same way. The ten minutes heading east turns into 45 minutes heading west. I finally get to the tunnel, and then continue bumper to bumper for the next hour. It takes me two hours to travel the 16 miles from the hotel to the M11. By the time I get up to 70 miles an hour it’s half six, and had I left the hotel and caught the train home I’d now be pulling into Norwich station. So much for Mr Clarkson and his races against public transport, I knew they were all fixed.
I finally got home around eight o’clock, and then had to turn out again to fill the car up with petrol!
Still at least I’m working from home tomorrow so I can have a decent lie in.
NorfolknGood

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